Frequently asked questions

Find answers to some of the most common questions about carpet & UPholstery cleaning here. Click the appropriate question for an answer:

What carpet cleaning system do you use?

We use the industry's 5 step cleaning process found on the carpet cleaning page. Generally this is based on a hot water extraction system to clean carpets. This involves the controlled application of water with small and exact measures of professional industry leading detergents. This system is extremely thorough. Water temperatures can be completely controlled to fit the specification of carpet, and the machine will heat up to steam if required.

Some carpets such as Belgian Wilton's require Low moisture (LM) cleaning. Water would shrink them. We can suggest an alternative method of cleaning.

When it comes to rugs, variations of the previous system can be used. Many rugs, such as Chinese, Persian & Middle-eastern rugs can be cleaned using water extraction. Occasionally some variations have to be dry cleaned by hand.

As you would expect all carpets and rugs are inspected thoroughly prior to cleaning so that the best choice can be made with regard to which system will be used. Dye testing with rugs is an important factor - this also will be tested prior to cleaning.

What solutions/detergents do you use?

We use only professional cleaning products. The most product is used in pre-spraying the carpet prior to extraction cleaning. Then it is rinsed using the extraction machine with what is basically just water. Very little in the way of product is used. Our detergents are specially formulated to be healthy for your carpet and for people. They are all non-stick to eliminate premature resoiling. All are biodegradable. Of course we have a selection of what you might call problem solver additives, to treat specific stains. These too are specially formulated for use in the home, and are even rinsed from the carpet aswell.

What is Carpet/Upholstery Protection (or scotchguarding as some call it)?

In short Carpet Protection helps your carpet deal with the everyday things life throws at it.

A Carpet Protector is a coating applied to the carpet, which adds resilience to stains and general soiling.

A common misconception is that a carpet protector or scotchguard (a brand of the above), stops the carpet from becoming stained or soiled. Instead the protector will help hold up a spillage, giving you time to blot up excess liquid – if not fully removed by blotting, the stain will respond better to Professional cleaning than normal because of the carpet protector.

Another benefit of carpet protection is that generally speaking it assists the cleaning of the carpet as a whole. The applied coating helps the majority of general soiling stay away from the actual carpet fibre, making it more responsive to extraction cleaning.

If you would like to add carpet protection to any existing carpets or seek additional information on the subject please feel free to ask when we see you next, or call us anytime to find out more.

How long will my carpets/upholstery take to dry once cleaned?

We generally advise allowing about 24 hours for them to dry, depending on pile or fabric type. Although often they will be dry in less time. It is best to wait for the carpets to dry entirely before replacing furniture or rugs.

How often do you recommend we have our carpets/upholstery cleaned?

We recommend that you get your carpets cleaned once every year to 18 months, depending on traffic. When a carpet is regularly professionally cleaned it actually prolongs the life of the carpet. The primary reason that a carpet starts to wear and tire out is the amount of soiling it has within it, and then people walking on it. This creates a friction within the pile of the carpet which accelerates wear. The same applies to upholstery which should be cleaned every 24months.

Why would you say its best to get my carpets/upholstery cleaned professionally, can't I do it myself?

To answer this question lets consider some problems caused by either getting it cleaned unprofessionally or by self:

  • Carpet/Fabric type incorrectly identified:
  • If the carpet type, including the construction of the backing, fibre and the pile type is not taken into account properly many problems will occur. Over-wetting can cause shrinkage, stretch the carpet, bring damp to the underlay, inflict a long drying time, smell and cause rapid resoiling. In the case of rugs especially of the Persian variety no control of the water will amongst other things lead to inevitable dye bleed.
  • Spots and stains incorrectly treated:
  • If stains are not treated correctly, they will simply not respond. It may even set them - See next question for more.
  • Hire machines not big enough:
  • The machines you can hire to clean your carpets usually don't control water well enough, as above this leads to over-wetting.

Professional cleaning ensures control over water and the detergents do not cause rapid resoiling. See next question for more.

In between having my carpet/upholstery cleaned properly should I use Vanish or 1001 type carpet shampoos to treat spots and stains?

No. Every week we see the effects of these shampoo's. These shampoo's cannot be rinsed from the carpet or upholstery. This means, that even if it removed the spot, a white foam gets left in the carpet. Not only can it appear bleached, but it can also actually bleach. A recent customer had used the above on a red nylon carpet. The result was it turned orange. 

In the short term it is best to gently blot spots and stains using a damp cloth, press on the spot, don't scrub.

A friend of mine has had carpets cleaned before and said they get dirtier sooner once you start having them cleaned, is this true?

As referred to earlier, when carpets aren't cleaned professionally problems arise. In this case the carpets can't have been cleaned professionally. Some reasons for it getting dirtier sooner could be: 

  • No Pre-Vacuuming. If dusty dirty carpets aren't vacuumed prior to water based cleaning, a muddy sludge can be created and not removed.
  • Over wetting - soil gets forced downward and resurfaces as it dries.
  • Cleaning machine had week vacuums compared to pump pressure - leading to loss of control over water (Over Wetting).
  • Shampoo based cleaning agents when used can't truly be rinsed from the pile - causing a mild degree of stickiness, not tangible by touch - but attracts dust and soil - then holds onto it.
  • Carpets were cleaned using something other than industry approved non stick detergents.

Do you steam clean carpets?

Yes, if steam will help the cleaning of the carpet and as long as the heat wouldn't damage the carpets' pile. When we do clean at these temperatures, it isn't just steam because if you think about it, it's effectively only gas then. It is more water at the point of steam, so you have plenty of correct penetration into the pile for cleaning. Many times the correct procedure and the right equipment mean that steam is unnecessary.

Can you guarantee that a stain will be removed?

We are unable to guarantee that a stain will be removed. For example:
If we go to a job where a person has dropped hot tea on a 100% wool carpet, we will inform the customer that although the carpet in general will respond very well to cleaning, we can't say the tea stain will be removed. This is because in this scenario, it is unlikely. Wool as a general rule holds on to water based stains, especially if it was hot when it went down. However if it is going to come out - we'll get it out! Sometimes even when a stain is stuck in the carpet we can use some different additives that may over time diminish the visual extent of the stain.
In conclusion to this question, there are many variables that determine whether or not a stain can be removed. A basic few are: Spillage type, temperature of spillage, carpet type, time elapsed.

I think I have carpet moth but I am currently not able to have my carpets cleaned - what can I do in the mean time?

Set-up a regime of regular vacuuming, maybe every other day. Take care to vacuum the whole carpet but especially the area's you think are infected. Carpet moth's are the most common carpet infestation and they hate cleanliness.